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Orders, shipping & returns

Order processing, EU shipping times, returns of unopened boxes, subscriptions and what happens if your prescription changes.
Most orders placed before 4 pm CET ship the same day and arrive in 1–2 working days within Germany, 2–4 days elsewhere in the EU.
Unopened, undamaged boxes can be returned within 30 days for a full refund. Opened or damaged boxes are not returnable for hygiene reasons.
Yes — contact us with the new prescription and we change the next shipment. Unopened boxes from the previous prescription can be returned for credit toward the new ones.
In most EU countries you need a valid contact-lens prescription, but for repeat orders of the same brand you usually only need to confirm it has not expired.
Common SPH/CYL/AXIS combinations are in stock. Less common ones are special-order with 5–10 working days lead time. Place the order and we confirm by email.
Yes — Switzerland, Norway, UK and other European countries are supported. Customs duties and longer delivery apply outside the EU customs union.
Yes — every order gets a tracking link by email as soon as the carrier picks it up. Check the customer area for status, too.
Contact us within 14 days. We arrange a return label at our cost and send the correct item priority.
Automatic recurring delivery on a schedule you set. Worth it if you wear lenses daily — saves 5–10% and ensures you never run out.
Yes — we have B2B accounts for opticians, optometry practices, and clinics with volume pricing, credit terms and dedicated support.
Major credit cards (Visa, Mastercard, Amex), PayPal, Klarna, SEPA direct debit, Apple Pay and Google Pay. All payments are processed via PCI-compliant providers.
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