Help Center
Getting started
Yes — but get fitted by an optician first. They measure your cornea, check tear film, and rule out conditions that disqualify lens wear.
Clean hands, lens on dry fingertip, hold upper lid open, pull lower lid down, look straight ahead and place the lens on the lower white of the eye, then blink slowly.
Wash hands, look up, pull the lower lid down, pinch the lens gently with your thumb and index finger and lift it off the cornea.
Most people adapt in 1–2 weeks with daily wear. Soft lenses feel comfortable almost immediately; rigid (RGP) lenses can take 2–4 weeks.
Take it out, inspect for damage, rinse with multi-purpose solution and reinsert. If discomfort persists, switch to your backup pair or glasses and contact your optician.
Right eye = OD (Oculus Dexter), left eye = OS (Oculus Sinister). The values on your prescription often differ between eyes — keep the boxes labelled.
No — build up gradually. Start with 4 hours on day one and add 2 hours per day until you reach your target wear time.
Briefly during insertion, then no. After a few minutes a properly fitted soft lens is sensation-free.
Yes — pick it up, rinse it generously with fresh multi-purpose solution, inspect for damage, and reinsert. Never use tap water.
Daily disposables: throw them away. Monthly/two-week lenses: in a clean lens case filled with fresh multi-purpose solution, lid closed.
Prescription & fit
They define the lens you need: SPH = power, CYL = astigmatism strength, AXIS = its direction, ADD = near-vision boost, BC = curvature, DIA = diameter.
Glasses sit ~12 mm in front of the cornea; contacts sit on it. The optical distance changes the effective power, especially above ±4.00 D.
On a contact lens prescription — not on a glasses prescription. Look on the lens box itself if you have an old pack: BC and DIA are always printed.
Yes — contact us with the new prescription and we change the next shipment. Unopened boxes from the previous prescription can be returned for credit toward the new ones.
In most EU countries you need a valid contact-lens prescription, but for repeat orders of the same brand you usually only need to confirm it has not expired.
Common SPH/CYL/AXIS combinations are in stock. Less common ones are special-order with 5–10 working days lead time. Place the order and we confirm by email.
Most brands ship in a single BC/DIA (e.g. 8.6/14.2) that fits most eyes. If your fitter omitted them, contact the practice and ask — don't guess.
Right eye = OD (Oculus Dexter), left eye = OS (Oculus Sinister). The values on your prescription often differ between eyes — keep the boxes labelled.
Typically 1 to 2 years in the EU, depending on country and your optician's policy. Re-check yearly is recommended even if the prescription has not changed.
Only if the new lens has the same SPH, CYL, AXIS and ADD AND a compatible BC/DIA. Material differences may still warrant a refit.
Lens types & wear schedule
Daily: fresh pair each morning, discard at night. Two-week: same pair worn during waking hours for 14 days. Monthly: same pair for 30 days.
Statistically yes — they have lower infection rates, less protein build-up, and you always wear a fresh, clean lens.
Silicone hydrogels let 4–8× more oxygen through to the cornea — the modern default. Hydrogels are softer and sometimes more comfortable for dry eyes.
Anatomically possible from around age 8. The deciding factor is the child's maturity to handle the daily hygiene routine reliably.
Toric lenses correct astigmatism. They have a cylindrical correction plus a stabilisation feature so the axis stays aligned on the eye.
They correct both distance and near vision in one lens — for people over ~40 whose eyes can no longer focus close-up (presbyopia).
Most people don't need to after LASIK. If you do (for residual prescription or presbyopia later), specialty fitting from a post-surgery cornea specialist is needed.
Yes — most popular colour brands come both as plano (zero power, cosmetic only) and with SPH correction. Toric and multifocal colour options are rare.
Only if the new lens has the same SPH, CYL, AXIS and ADD AND a compatible BC/DIA. Material differences may still warrant a refit.
Soft lenses are flexible and easy to adapt to. Rigid gas-permeable (RGP) lenses are smaller, harder, and give sharper vision — especially for high astigmatism or keratoconus.
Solutions & lens care
A liquid that cleans, rinses, disinfects and stores soft contact lenses. Rub lens for 10–20 seconds, rinse, then store in fresh solution overnight.
Don't. Even brief tap-water contact carries Acanthamoeba risk. If you forget, rinse the lens after with solution before going out.
A stronger disinfection system using 3% hydrogen peroxide, neutralised in a special case. Better for sensitive eyes and lens-related allergies than multi-purpose solutions.
No. Tap water can carry Acanthamoeba, a parasite that causes severe and difficult-to-treat corneal infections.
Every 3 months, or sooner if it looks discoloured or scratched. Most new MPS bottles include a fresh case for this reason.
Yes, but rinse the lens and case thoroughly with the new solution before switching. Wait until the next overnight cycle for the new disinfection to take full effect.
Use unopened sterile saline (no disinfectant) for a single night, or switch to glasses until you can buy proper solution. Never use tap water or homemade salt water.
Mostly no — modern multi-purpose solutions handle protein well enough that weekly enzymatic tablets are no longer needed for soft monthly lenses. Still used in some specialist RGP cases.
In an emergency, yes — sterile saline is harmless in the eye. But it has no preservative or viscosity, so the relief is very brief.
Protein, lipid or makeup deposits have built up. Try a deeper clean (rub-and-rinse for 30 sec each side) — if no improvement, the lens is past its useful life.
Eye drops & comfort
Only drops explicitly labelled "for use with contact lenses" — usually re-wetting or lubricating drops. Most other drops, especially redness relievers, are not safe with lenses in.
Use preservative-free re-wetting drops 1–3× per day, blink more deliberately, take screen breaks. If it persists, ask about a higher-moisture lens material.
They contain vasoconstrictors that whiten the eye briefly but can mask infection signs, cause rebound redness, and discolour soft lenses.
Usually with a wait — remove lenses, instil drops, wait 15 minutes, reinsert. Some newer formulations are labelled lens-safe and don't need the wait.
Artificial tears imitate natural tears for any dry eye. Re-wetting drops are formulated specifically to be compatible with contact lenses — same general purpose, slightly different chemistry.
Often yes — try a lens designed for digital wear (silicone hydrogel with high moisture retention), and apply the 20-20-20 rule.
Most likely a sensitivity to multi-purpose solution preservatives. Try a preservative-free peroxide system, or switch lens brand for daily disposables.
Often yes — material choice and supportive treatment matter. Daily silicone hydrogels or scleral lenses suit many dry-eye patients.
In an emergency, yes — sterile saline is harmless in the eye. But it has no preservative or viscosity, so the relief is very brief.
Preservative-free unidose drops can be used as often as needed. Multi-use bottles with preservatives should be limited to 4–6 times per day.
Daily life with lenses
Don't. Even brief tap-water contact carries Acanthamoeba risk. If you forget, rinse the lens after with solution before going out.
Only with tightly sealed goggles, and ideally with daily disposables that you discard after the swim. Open-water swimming with lenses is not recommended.
Yes — in fact, putting lenses in BEFORE makeup is the recommended order. Use hypoallergenic, oil-free products and avoid the inner lid line.
Absolutely — lenses are a massive upgrade over glasses for most sports. Use daily disposables for contact sports and a strap-on lens case for travel.
Often yes — try a lens designed for digital wear (silicone hydrogel with high moisture retention), and apply the 20-20-20 rule.
Yes, but cabin humidity is very low (10–20%). Pack re-wetting drops, take a mid-flight nap with glasses or take lenses out for sleep.
Yes — most lens types are well-suited to night driving. Multifocal wearers may notice mild halos around lights, usually fading after 2–3 weeks.
Only in lenses specifically rated for extended or continuous wear, and only as approved by an optician. Sleeping in standard lenses is the biggest contributor to corneal infection.
Not necessarily — switch to daily disposables during the season. Fresh lens every morning prevents allergen build-up.
Yes — lenses are warmer than glasses (no metal frame near the face). Watch for snow blindness (UV reflection) — wear UV-blocking goggles.
Eye health & safety
Immediately if you have pain, severe redness, sensitivity to light, blurred vision that doesn't clear, or discharge. These can be early infection signs.
Statistically yes — they have lower infection rates, less protein build-up, and you always wear a fresh, clean lens.
Only with tightly sealed goggles, and ideally with daily disposables that you discard after the swim. Open-water swimming with lenses is not recommended.
Mild inflammation is common and self-limiting. Microbial keratitis (corneal infection) is rare but vision-threatening — treatable if caught early.
No. Tap water can carry Acanthamoeba, a parasite that causes severe and difficult-to-treat corneal infections.
They contain vasoconstrictors that whiten the eye briefly but can mask infection signs, cause rebound redness, and discolour soft lenses.
Anatomically possible from around age 8. The deciding factor is the child's maturity to handle the daily hygiene routine reliably.
Every 3 months, or sooner if it looks discoloured or scratched. Most new MPS bottles include a fresh case for this reason.
Yes — pregnancy does not contraindicate lens wear, but hormonal changes commonly cause dryness and mild prescription shifts. Adjust as needed.
Take it out, inspect for damage, rinse with multi-purpose solution and reinsert. If discomfort persists, switch to your backup pair or glasses and contact your optician.
Orders, shipping & returns
Most orders placed before 4 pm CET ship the same day and arrive in 1–2 working days within Germany, 2–4 days elsewhere in the EU.
Unopened, undamaged boxes can be returned within 30 days for a full refund. Opened or damaged boxes are not returnable for hygiene reasons.
Yes — contact us with the new prescription and we change the next shipment. Unopened boxes from the previous prescription can be returned for credit toward the new ones.
In most EU countries you need a valid contact-lens prescription, but for repeat orders of the same brand you usually only need to confirm it has not expired.
Common SPH/CYL/AXIS combinations are in stock. Less common ones are special-order with 5–10 working days lead time. Place the order and we confirm by email.
Yes — Switzerland, Norway, UK and other European countries are supported. Customs duties and longer delivery apply outside the EU customs union.
Yes — every order gets a tracking link by email as soon as the carrier picks it up. Check the customer area for status, too.
Contact us within 14 days. We arrange a return label at our cost and send the correct item priority.
Automatic recurring delivery on a schedule you set. Worth it if you wear lenses daily — saves 5–10% and ensures you never run out.
Yes — we have B2B accounts for opticians, optometry practices, and clinics with volume pricing, credit terms and dedicated support.
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